Shipping policy


SHIPPING POLICY

Effective Date: 26/3/2026

This Shipping Policy applies to all orders placed with JayzPullz, a trading name of JayzPullz Limited (“we”, “us”, “our”).

1. ORDER PROCESSING

  • Orders placed before 4:00PM GMT (Monday–Friday) are typically processed the same business day.

  • Orders placed after this time will be processed the next working day.

  • During peak periods, product launches, or promotional events, processing may take longer.

  • Pre-orders are processed once stock is received and ready for dispatch.

Business days exclude weekends and UK public holidays.

2. UK SHIPPING METHODS & ESTIMATED DELIVERY TIMES

We use trusted carriers including Royal Mail and DPD.

Royal Mail Tracked 48

  • Estimated delivery: 2–4 business days

  • Fully tracked service

Royal Mail Tracked 24

  • Estimated delivery: 1–2 business days

  • Fully tracked service

DPD Next Day

  • Aimed for next working day delivery after dispatch

  • Fully tracked with delivery window notification

Delivery times are estimates and not guaranteed.

3. DPD SAFE PLACE & NEIGHBOUR DELIVERIES

By default, we disable DPD safe place and neighbour delivery options to reduce risk of loss.

If you choose to:

  • Redirect your parcel

  • Authorise delivery to a safe place

  • Authorise delivery to a neighbour
    via the MyDPD app,

you accept responsibility for the parcel once delivered according to your instructions.

4. INTERNATIONAL SHIPPING

We ship to selected international destinations.

  • Estimated delivery: up to 30 working days

  • Delivery times vary depending on destination and customs clearance

  • Tracking availability varies by country

Customs & Duties

International orders may be subject to:

  • Import duties

  • Customs taxes

  • Handling fees

These charges are the customer’s responsibility and are not included in shipping costs.

We are not responsible for delays caused by customs authorities.

5. SHIPPING RATES

Shipping costs are calculated at checkout based on:

  • Parcel weight

  • Shipping method selected

  • Delivery destination

The total shipping cost will be displayed before payment is completed.

6. TRACKING

Once your order is dispatched, you will receive a confirmation email containing:

  • Tracking number

  • Carrier details

  • Tracking link

Please allow up to 24 hours for tracking updates to appear.

7. DELIVERY RESPONSIBILITY & RISK

Under UK consumer law:

  • Risk transfers to you once goods are delivered into your physical possession or that of a person you nominate.

  • If a parcel is confirmed delivered by the carrier to the correct address, we are not liable for theft after delivery.

If your order arrives:

  • Damaged

  • Incorrect

  • Incomplete

You must notify us within 48 hours of delivery at uktcgcontact@gmail.com.

Photographic evidence may be required.

8. LOST, DELAYED OR MISROUTED PARCELS

While we work with reputable carriers, delays may occur due to:

  • Weather disruption

  • Industrial action

  • Courier delays

  • Peak seasonal volumes

  • Events beyond our control

We are not liable for consequential losses caused by delivery delays.

If a parcel is lost in transit:

  • We will open an investigation with the carrier.

  • Replacement or refund will be issued once the carrier confirms loss.

Carrier investigations may take up to 14 working days (UK) or longer internationally.

9. INCORRECT ADDRESS PROVIDED

Customers are responsible for ensuring their shipping address is accurate.

If:

  • An incorrect or incomplete address is provided

  • A parcel is returned to us

The customer is responsible for:

  • Reshipping fees

  • Any additional carrier charges

We are not responsible for orders lost due to incorrect address information supplied at checkout.

10. REFUSED OR UNCLAIMED PARCELS

If a parcel is:

  • Refused at delivery

  • Not collected from a depot

  • Returned due to failed delivery attempts

We reserve the right to deduct:

  • Original shipping cost

  • Return shipping fees

  • Payment processing fees

before issuing any refund.

11. STORE COLLECTION ORDERS

Collection Window

  • Orders must be collected within 14 days of being marked “Ready for Collection.”

  • Orders not collected within 14 days may be cancelled and refunded.

  • Stock will be returned to inventory.

Important Conditions

  • Store collection orders cannot be shipped after placement.

  • Orders cannot be amended, split, merged, or combined.

  • Each collection order is standalone.

  • Using multiple collection orders to extend the 14-day window is not permitted.

Refunds on Collection

Individual items may be refunded at the point of collection if no longer required.

Pre-Orders

For pre-orders, the 14-day collection window begins once the order is marked “Ready for Collection.”

12. HIGH-VALUE ITEMS

For higher value orders:

  • Signature confirmation may be required.

  • ID verification may be requested for collection.

  • Additional security checks may be performed before dispatch.

We reserve the right to cancel suspicious orders.

13. SHIPPING RESTRICTIONS

We may restrict shipping of certain items due to:

  • Regulatory requirements

  • Carrier restrictions

  • Fraud prevention policies

If we cannot fulfil your order due to shipping restrictions, you will be contacted and refunded where appropriate.

14. FORCE MAJEURE

We are not responsible for failure or delay in delivery due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Supplier shortages

  • Postal strikes

  • War or civil unrest

15. RETURNS

For information on returning goods, please refer to our Returns Policy.

16. POLICY UPDATES

We reserve the right to update this Shipping Policy at any time. Updates take effect immediately upon publication on our website.

17. CONTACT INFORMATION

JayzPullz
Trading name of JayzPullz Limited

11 Whiteford Lane

Airdrie 

ML6 9GB

United Kingdom

Email: jayzpullzcontact@gmail.com
Telephone: 0123546455745